Resolving Customer Complaints by Terrie Brett
Handling and ultimately resolving customer complaints takes patience, understanding, great listening skills, and a big dose of experience. Yes, it can be hard work at times but I’ve found that turning a negative situation into a positive one, is really rewarding.
The Build Back Better Challenge
As a business, we have set a vision to be a force for good. We know that Covid-19 has had an impact on our society and as a responsible business, we are committed to playing our part in supporting the communities who need the most help. Enter the Build Back Better Challenge.
What I Wish I Knew When I Started My Career
Do you ever wish you could go back to the start of your career and give advice to your former self? Well since this is National Apprenticeship Week, we asked a few Novus colleagues what advice they would give current or future apprentices who are just beginning their career.
Safer Internet Day: Advice to keep you safe online
Tuesday 9th February is “Safer Internet Day” – a day that raises awareness of the issues surrounding internet safety and making the internet a better place for all, especially children and young adults. To help towards this goal, our IT Infrastructure Manager Mark Davies has shared this helpful advice to keep you and your families safe online.