Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
Reactive maintenance from Novus Property Solutions is tried, tested, reliable and specifically designed to keep response times to a minimum.
We prioritise our working practices to deliver a ‘first time fix’.
Novus have a well established infrastructure that provides national coverage, facilitated by our network of regional offices throughout the UK.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of Work Order status.
Novus benefit from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
Contact your local Novus office >>
Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
An ‘Eggs’ellent Effort by the Novus Easter Bunnies
Easter is a time of year that can be even more challenging for people and families struggling to afford food, which is why our employees (or Novus Easter Bunnies) across the country wanted to play their part in donating Easter Eggs to local Food Banks.
And the First Build Back Better Challenge Winner is …..
At the beginning of February 2021, we introduced the Build Back Challenge; an initiative where every quarter would see Novus supporting a community project or worthy cause. We received a huge number of nominations, but the winning project is…
Supporting the Poet’s Pantry Project
In March 2021, the Poet’s Pantry food bank project was officially opened by The Mayor of Gloucester, Kate Haigh. It’s a great community project that Novus are proud to have supported this year and we hope it will help to support struggling families in the local area.
Novus Launch New Volunteer Hero Initiative with Community Clean Up
As part of the Build Back Better campaign, Novus are launching their “Volunteer Hero” Initiative, which will see all Novus employees actively encouraged to undertake volunteer work in their local communities during ordinary work hours.
Novus awarded kitchen installation contract by East Riding of Yorkshire Council
Novus Property Solutions has been awarded a significant property maintenance contract by East Riding of Yorkshire Council to supply and install kitchens for its housing stock.
Introduction of reverse charging VAT legislation – Information for Subcontractors
On 1st March 2021, the new Domestic Reverse Charging VAT rules (DRC) will come into effect in the UK and begin to affect payments made to subcontractors and their cashflows. This is what you need to know…
Construction News Payment 100: Where Do Novus Rank?
On 14th January, Construction News published its annual analysis on payment practices within construction. So, how do Novus compare to the rest of the industry?
FIRAS accreditation: Novus adds two more regions
In collaboration with operational teams, Steven Mansey, our Compliance Manager has been successful in obtaining FIRAS accreditation across two more regions for Novus Property Solutions.
Novus Awarded Extensive Home Refurbishment Contract with Perth & Kinross
Over 3000 residents living in Perth and Kinross Council’s properties are set to benefit from newly refurbished homes after Novus were awarded a new refurbishment contract.
Novus and Crown Paints donate a new bench to a sheltered scheme garden
Having recently completed the patio area as part of another social value project by Novus, the newly gifted park bench was the perfect finishing touch.
