Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
We prioritise our working practices to deliver a ‘first time fix’, delivered by our highly skilled and experienced Maintain team.
Novus has a well-established infrastructure that provides national coverage, facilitated by our network of regional offices throughout Great Britain.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of work order statuses.
Novus benefits from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
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Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
ROOM SERVICE: NOVUS PROJECTS SERVICE CELEBRATES HOTEL SECTOR SUCCESS
We’re celebrating a fully-booked year for our Projects service in 2024 after completing over £49 million of work for our valued clients across the hotel sector.
NOVUS PROPERTY SOLUTIONS PAYS TRIBUTE AS ‘CAPTAIN OF INDUSTRY’ JOHN SEDDON RETIRES
After 73 years with the business, family patriarch ‘Mr’ John Seddon has announced that he will step down from his role as Non-executive Director at the JSSH Group, parent company of Novus Property Solutions, to begin his well-earned retirement.
NOVUS BEGINS WORK IN SOUTHWEST FOLLOWING DUO OF ANCHOR CONTRACT WINS
We’re proud to have commenced work on our contract for two lots on the Anchor Outsourced Responsive Repairs and Asset Investment Works programme.
NOVUS TAKES HOME TWO TROPHIES AT THE ASFP AWARDS
We’re thrilled to announce that we recently took home two trophies at the Association for Specialist Fire Protection (ASFP) Awards.
NOVUS’ SOUTH WEST SUCCESS CONTINUES IN LATEST CONTRACT WIN
We’re proud to have secured a two-year framework contract with The Guinness Partnership, in one of several recent contract wins in the South West of England.
NOVUS EXPANDS NORTH WEST PRESENCE IN LATEST RECRUITMENT DRIVE
We’re proud to announce the creation of up to 30 roles across the North West of England following a period of growth within the region.
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We’re proud to announce our social value partnership with CRADLE CIC, a national mental health charity providing support to anyone affected by the death of a baby during pregnancy, or termination of pregnancy.
MEET OLIVIA: OUR SIXTH GENERATION SEDDON
Here at Novus, we’re incredibly proud of our rich 127-year history, which is underpinned by strong family values.
NOVUS SUPPORTS WHITBREAD’S NEW NATIONAL COLLEGE PARTNERSHIPS
We are proud to be supporting our longstanding client, hospitality company Whitbread, as it reveals brand new national further education college partnerships to help young people with additional needs learn new skills and get into work.
