Reactive Maintenance
Why use Novus Property Solutions for reactive maintenance jobs?
Reactive maintenance from Novus Property Solutions is tried, tested, reliable and specifically designed to keep response times to a minimum.
We prioritise our working practices to deliver a ‘first time fix’.
Novus have a well established infrastructure that provides national coverage, facilitated by our network of regional offices throughout the UK.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance.
Dedicated to customer care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive technology for reactive maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of Work Order status.
Novus benefit from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Contact Novus for Reactive Maintenance Today >>
Creating safe working environments in a pandemic
We are adapting to a new way of working, ensuring the safety of our colleagues, clients, and customers.
Click to Read about our latest safe working measures or watch our latest video below:
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Our Sectors
We know your industry – Novus Property Solutions delivers effective maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
Construction News Payment 100: Where Do Novus Rank?
On 14th January, Construction News published its annual analysis on payment practices within construction. So, how do Novus compare to the rest of the industry?
FIRAS accreditation: Novus adds two more regions
In collaboration with operational teams, Steven Mansey, our Compliance Manager has been successful in obtaining FIRAS accreditation across two more regions for Novus Property Solutions.
Novus Awarded Extensive Refurbishment Contract with Perth & Kinross
Over 3000 residents living in Perth and Kinross Council’s properties are set to benefit from newly refurbished homes after Novus were awarded a new refurbishment contract.
Novus and Crown Paints donate a new bench to a sheltered scheme garden
Having recently completed the patio area as part of another social value project by Novus, the newly gifted park bench was the perfect finishing touch.
Novus and Dulux donate materials to a local special school
Novus were already working on a building refurbishment contract at Horton Lodge Special School in Rudyard, where 3 respite overnight bedrooms were in need of redecoration. Novus and supply partner Dulux were happy to donate materials to the cause.
Housing Minister keen to dispel ‘Myths’ about Government planning reforms
Speaking at the CIH Housing 2020 Conference yesterday, Government Housing Minister Christopher Pincher spent time ‘myth busting’ the criticisms of his planning reforms.
CIH Housing 2020: What is it? When is it? How do I sign up?
The annual Housing 2020 Conference is the must-attend event for anyone connected with the Housing sector. For the first year ever, the conference moves online in a virtual experience like no other.
Combating Loneliness in the Community
After a recent bereavement, Novus colleague Jason became concerned about the well-being of a local man living with cerebral palsy.
New Report: Novus are amongst the fastest payers
Every year, the Government publish figures on the promptness of businesses in paying their suppliers. Having submitted numbers for 2019/2020, Novus ranks amongst the quickest to pay supplier invoices in the industry.
Big Changes to Building Safety ahead as the Government publishes Building Safety Bill
The new measures outlined in the draft bill represent the “biggest changes to building safety for nearly 40 years” and are ultimately intended to help “people feel safer in their homes.”
