Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
We prioritise our working practices to deliver a ‘first time fix’, delivered by our highly skilled and experienced Maintain team.
Novus has a well-established infrastructure that provides national coverage, facilitated by our network of regional offices throughout Great Britain.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of work order statuses.
Novus benefits from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
Contact your local Novus office >>
Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News

NOVUS SCORES TRIO OF SIGNIFICANT NORTH WALES CONTRACTS
We have further strengthened our presence in the North Wales housing sector with a series of significant contract wins at a total value of approximately £2 million.

NOVUS’ SUSTAIN SERVICE AWARDED PLACE ON NEW GREENER FUTURES PARTNERSHIP FRAMEWORK
We’re delighted to have been awarded a place on a newly-launched framework by Greener Futures Partnership and Pretium Frameworks.

NOVUS SECURES PLACE ON PRESTIGIOUS FIT OUT FRAMEWORK
We’re delighted to have successfully secured a place on the Pagabo Refit and Refurbishment Framework. This framework provides customers with a specialist route to appoint Novus on any refit or refurbishment project.

NOVUS JOINS THE 5% CLUB
We’ve showcased our commitment to developing our people by joining The 5% Club, an industry-led initiative focused on driving momentum into the recruitment of apprentices, graduates, and sponsored students.

NOVUS SECURES TWO FINALIST PLACES AT THE UNLOCK NET ZERO LIVE AWARDS
We’re thrilled to have been shortlisted at the Unlock Net Zero Live Awards in two categories including Company/Organisation of the Year and Collaboration of the Year.

NOVUS WINS EMPLOYEE WELLBEING CATEGORY AT THE NORTHERN HOUSING AWARDS
We’re thrilled to have won the Best Approach to Employee Wellbeing category at the Northern Housing Awards for our people-centric view and putting our colleagues first.

NOVUS CELEBRATES HITTING THE HALFWAY MARK FOR ANNIVERSARY FUNDRAISING CHALLENGE
We have hit the halfway mark on its 10-year anniversary fundraising challenge raising £5,000 for charities across Great Britain.

NOVUS GAINS THREE FINALIST PLACES AT NORTHERN HOUSING AWARDS
We’re incredibly proud to have been shortlisted at the 2023 Northern Housing Awards in the categories of Best Approach to Diversity and Inclusion, Best Approach to Employee Wellbeing and Contractor of the Year.

NOVUS AWARDED CONTRACT WITH THE CHRISTIE CANCER CENTRE
We have continued to build on our reputation within the healthcare sector, having been awarded a series of hospital-based contracts across the North West and Midlands.

NOVUS DONATES £5000 TO ARMED FORCES MONUMENT
We have donated £5,000 for the creation of an Armed Forces Monument, which will allow the local community to remember soldiers who lost their lives at war and those that wore the regiment’s uniform with pride.