Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
We prioritise our working practices to deliver a ‘first time fix’, delivered by our highly skilled and experienced Maintain team.
Novus has a well-established infrastructure that provides national coverage, facilitated by our network of regional offices throughout Great Britain.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of work order statuses.
Novus benefits from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
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Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
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NOVUS ANNOUNCES SOUTH WEST ENGLAND RECRUITMENT DRIVE
We’re excited to announce a significant recruitment drive across the South West of England, following a series of contract wins in the region.
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We’re proud to have successfully delivered £6.5 million of maintenance for housing association Bromford during the 2023/24 financial year, in a partnership spanning more than a decade.