Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
We prioritise our working practices to deliver a ‘first time fix’, delivered by our highly skilled and experienced Maintain team.
Novus has a well-established infrastructure that provides national coverage, facilitated by our network of regional offices throughout Great Britain.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of work order statuses.
Novus benefits from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
Contact your local Novus office >>
Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
WE’RE INVESTING IN THE NEXT GENERATION
At Novus, we’re proud to be investing in the next generation – be it through apprenticeship programmes, trainee positions or helping in the continual development of our younger colleagues.
NOVUS CELEBRATES FAMILY BUSINESS WEEK
Novus, a family owned company dating back to 1897, is a national business built on family values. We are thrilled to be taking part in Family Business Week 2021, created by the Institute for Family Business (IFB) as a way of highlighting the role family businesses play in supporting local communities and the wider economic growth of Great Britain.
NOVUS CONQUERS GOD’S OWN COUNTY WITH THIRD MAJOR YORKSHIRE CONTRACT
We continue our success in the Yorkshire region with a third significant contract win in the historic county, this time a valuable four-year contract with Harrogate Borough Council to fit approximately 300 kitchens per year.
NOVUS REAPS REWARDS WITH £23 MILLION LATE SUMMER SURGE
We have ended the summer on a high, winning more than £23 million in new business in August and September!
NOVUS BUILDS INCLUSIVITY IN CONSTRUCTION WITH LATEST CHARITY CHALLENGE
Novus has announced the winner of its third quarterly Build Back Better challenge, with the national contractor backing Mosaic LGBT+ Young Persons’ Trust. The project, which will involve repairs and redecoration, was launched during National Inclusion Week at the end of September.
NOVUS TEAM DELIVER REDECORATION OF COMMUNITY SPACE
Building on our ongoing commitment to give back to the areas in which we work, members of the Novus team recently delivered the redecoration of a community room in partnership with Karbon Homes.
NOVUS ANNOUNCES MOSAIC LGBT+ YOUNG PERSONS’ TRUST AS THE THIRD BUILD BACK BETTER CHALLENGE WINNER
The judging panel have decided, and we are delighted to announce that our third Build Back Better Challenge winner is…
Novus’ Northern Success Continues with Leeds City Council Maintenance Contract
We have continued our success story in the north of England, having been awarded a significant contract to deliver essential maintenance works to social housing properties owned by Leeds City Council.
Novus Streamlines Services to Match Five-Year Growth Plan
Novus has launched its streamlined market offering, which sees the company define its existing workstreams into three dedicated services: Maintain, Assure and Projects.
Novus Celebrates Topping Out Milestone at Midland Heart Project
July marked a milestone moment for Novus, as its new build retirement living scheme for Midland Heart in Lichfield, Staffordshire, reached the topping out stage.
