Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
We prioritise our working practices to deliver a ‘first time fix’, delivered by our highly skilled and experienced Maintain team.
Novus has a well-established infrastructure that provides national coverage, facilitated by our network of regional offices throughout Great Britain.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of work order statuses.
Novus benefits from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
Contact your local Novus office >>
Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
NOVUS’ SOUTH WEST SUCCESS CONTINUES IN LATEST CONTRACT WIN
We’re proud to have secured a two-year framework contract with The Guinness Partnership, in one of several recent contract wins in the South West of England.
NOVUS EXPANDS NORTH WEST PRESENCE IN LATEST RECRUITMENT DRIVE
We’re proud to announce the creation of up to 30 roles across the North West of England following a period of growth within the region.
NOVUS ANNOUNCES SOCIAL VALUE PARTNERSHIP WITH CRADLE CIC
We’re proud to announce our social value partnership with CRADLE CIC, a national mental health charity providing support to anyone affected by the death of a baby during pregnancy, or termination of pregnancy.
MEET OLIVIA: OUR SIXTH GENERATION SEDDON
Here at Novus, we’re incredibly proud of our rich 127-year history, which is underpinned by strong family values.
NOVUS SUPPORTS WHITBREAD’S NEW NATIONAL COLLEGE PARTNERSHIPS
We are proud to be supporting our longstanding client, hospitality company Whitbread, as it reveals brand new national further education college partnerships to help young people with additional needs learn new skills and get into work.
NOVUS ANNOUNCES SOUTH WEST ENGLAND RECRUITMENT DRIVE
We’re excited to announce a significant recruitment drive across the South West of England, following a series of contract wins in the region.
NOVUS COMPLETES SIGNIFICANT SHDF UPGRADES FOR LONG TERM CLIENT PLACES FOR PEOPLE
We’re proud to have completed a £4.5 million major works programme for our long term client Places for People as part of the Social Housing Decarbonisation Fund (SHDF) scheme.
NOVUS WELCOMES LATEST APPRENTICE COHORT
We’re delighted to have welcomed our latest cohort of ten apprentices for 2024, following a competitive selection process with more than 500 applicants.
NOVUS DELIVERS EXCELLENCE FOR LONG-TERM CLIENT BROMFORD
We’re proud to have successfully delivered £6.5 million of maintenance for housing association Bromford during the 2023/24 financial year, in a partnership spanning more than a decade.
