Novus Blog

Charlie Cooley : The 3 C’s of Putting the End User First

Charlie Cooley : The 3 C’s of Putting the End User First

  27 May, 2021      Core ValuesIndustry Insights

In this article, Charlie Cooley, Head of Operations at Novus Property Solutions, discusses the three Cs of putting the end-user first when it comes to carrying out public sector refurbishment projects: COVID-secure measures, Compliance and Communication.

Resolving Customer Complaints by Terrie Brett

Resolving Customer Complaints by Terrie Brett

  26 February, 2021      Core Values

Handling and ultimately resolving customer complaints takes patience, understanding, great listening skills, and a big dose of experience. Yes, it can be hard work at times but I’ve found that turning a negative situation into a positive one, is really rewarding.

Blue Monday: Tips for Beating the January Blues

Blue Monday: Tips for Beating the January Blues

  18 January, 2021      Core ValuesCSR

Blue Monday falls on the third Monday of every New Year, and is considered the most depressing day on the calendar. So with this in mind we asked Kevin, a Novus Mental Health First Aider, what advice he would give to beat those mid-January blues.

A ‘Helping Hand’ to Maintaining Community Spirit During Lockdowns

A ‘Helping Hand’ to Maintaining Community Spirit During Lockdowns

  02 December, 2020      Company UpdatesCore Values

As the construction sector remains open, Novus have been working through the latest lockdown. For those colleagues working from home at the moment, the importance of keeping morale high and maintaining community spiriting during lockdown cannot be overstated.

5 ways that customer service is changing in the current climate

5 ways that customer service is changing in the current climate

  17 June, 2020      Core ValuesIndustry Insights

The covid-19 pandemic has forced businesses to change the way in which they operate, particularly where customer service and engagement is concerned.

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Email: hannah.obrien@novussolutions.co.uk
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