Resolving Customer Complaints by Terrie Brett
Handling and ultimately resolving customer complaints takes patience, understanding, great listening skills, and a big dose of experience. Yes, it can be hard work at times but I’ve found that turning a negative situation into a positive one, is really rewarding.
Blue Monday: Tips for Beating the January Blues
Blue Monday falls on the third Monday of every New Year, and is considered the most depressing day on the calendar. So with this in mind we asked Kevin, a Novus Mental Health First Aider, what advice he would give to beat those mid-January blues.
A ‘Helping Hand’ to Maintaining Community Spirit During Lockdowns
As the construction sector remains open, Novus have been working through the latest lockdown. For those colleagues working from home at the moment, the importance of keeping morale high and maintaining community spiriting during lockdown cannot be overstated.