A national business built on family values
We are an award-winning property maintenance company with a very clear mission: to deliver a safe workforce that provides quality service, commitment and sustainability to communities throughout Great Britain.
Since our humble beginnings with the Seddon brothers, George and John, we have continued to deliver industry-leading projects that improve the welfare of our customers.
Forever innovative, treating each project with as much passion and dynamism as the last – we are proud to offer a wide range of services for various industries.
We are building a legacy where people can live, work, and thrive
Novus is a family owned award-winning property maintenance, refurbishment, compliance, and decarbonisation retrofit company, and for over 125 years we have operated with family values at our core.
We are honest and fair in all aspects of our business
Our company values are the guiding principles for the way we need to behave and how we work together to create a stronger and more successful business.
Our values are;
Be Responsible / Embrace Change / Get it Right / Work Together / Nurture / Be Authentic
Our clients and customers have a right to expect our business to be conducted in a polite, courteous and respectful way. Our values and these ‘principles’ go hand-in-hand with delivering high levels of customer satisfaction.
Our Code of Conduct sets out specific standards of behaviour that support excellence in customer service and follow our guiding values. Whilst these standards are not specific legal obligations nevertheless we regard them to be mandatory.
Our Customer Service Principles
The Novus values are an essential part of our way of working. The Novus customer service ‘Principles’ below reinforce these values;
- We are here because of our customers
- We treat customers with dignity and respect
- We always listen to our customers
- We work hard to resolve any problems
- We maintain positive attitudes at all times
- We all impact customer service
Our Strategy and Commitments
Being a responsible business has always played a defining role in how we operate. We work closely and collaboratively with our employees, clients, customers, and supply chain in all aspects of sustainability and social value, striving to integrate environmental, economic and social considerations into all our strategic decision making.
Due to Covid-19 and the changes brought in by Brexit we’ve had to adapt our approach to remain successful as well as helping struggling communities up and down the country. To ensure we have the greatest possible impact, our strategy is built around the United Nations’ (UN) Sustainable Development Goals which helps end poverty, protect the planet and improve the lives of people everywhere.
Proud of our promise
We pride ourselves on doing business responsibly, valuing customers, creating great teams, and building a future together. These actions underpin everything we do and how we act as a business.