KPI & Performance Manager (Internal Applications only)

KPI & Performance Manager (Internal Applications Only)

Based: Warrington office – Typically working 37.5 hour per week Monday to Friday 

Our KPI & Performance Manager  will work at the core and heart of our operational teams with responsibility for supporting the Helpdesk team, along with the production of regional MI and reporting information to cover both Planned and Responsive workstreams to meet the needs of all regional Operations. Through your great communication and efficient planning you will provide an essential support to the operational office, supporting our Contract and Commercial Managers which in turn will support the day to day delivery for our clients and customers. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. 

Produce data sets, Management information and identify trends available from company systems, to support Operations to achieve consistency & improvements, measured via the Key Performance Indicators throughout the regional contract suite.

What’s in it for you?            

  • Attractive salary & benefits to suit you
  • 27 Days Hols & BH (pro rata) – option to buy or sell holidays
  • Company pension scheme – up to 7.5%
  • We also offer our employees; Discounted Healthcare Scheme, Highstreet & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more….

An outline of your responsibilities – KPI & Performance Manager 

  • Support the implementation, usage and continual improvement of company planned work and responsive systems (i.e. Oneserve)
  • Extract data at agreed regular intervals using PowerBI and associated company works systems, to help identify and communicate trends to management team and create reports to improve contract performance
  • Monitor and support the collation of a regional suite of KPI’s, uniformed to workstream, and issue reports to the relevant Operational team owners
  • Support all Best Practice workshops and process maps within regional workstream coverage
  • Hold an understanding of all company IT systems that support Operational delivery and ensure that the KPI & Performance team can offer support on training and best practice usage of these
  • Stakeholder management, liaising with client representatives and Contracts Managers
  • Ensure the team achieve Helpdesk KPI’s with set monitoring procedures in place to support this objective
  • Conduct regular performance reviews with direct line reports, identifying any development needs and gaining required support from colleagues to progress these
  • Interview and recruit staff to meet requirements.
  • Ensure all HR matters in relation to direct reports are managed and recorded on the relevant colleague file (i.e. absence, development)
  • Attend and participate in monthly management meetings.
  • Conduct regular continuous improvement reviews within the department on quarterly basis.
  • Review and mitigate monthly data sets received/sent via Client, attend external progress meetings as required, agree final KPI figures for publishing
  • Carry out regular checks on e20 and publish reports that support the identification of trends, missing or abnormal details and to ensure contract delivery processes are being followed. Escalate any issues to the relevant management team
  • Provide data analysis and reports in relation to requests from the senior operational management team
  • Review Oneserve functionality and support continual improvement process with system providers to meet ongoing business needs
  • Liaise with the Customer Care team in relation to any customer complaints, support resolution on low-level complaints on responsive works

About you

As a KPI  & Performance Manager you will need to be highly organised, methodical and have confidence to communicate both verbally and in writing. A good level of computer skills is key, with a focus on analysing reports, driving improvements and best practice, centred around in house systems, of course we will provide the training on our system, as part of your initial onboarding experience. Speaking of which we will dedicate the time throughout your first week with a great induction and onboarding plan to upskill you on our processes and procedures however, we are always open to new ideas and efficiencies so welcome your input as your make this role your own.

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.  

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.

Vacancy Overview

Location

Warrington

Job Title

KPI & Performance Manager (Internal Applications only)

Reference

VA2851

Apply Now »

INFORMATION ABOUT HOW WE USE COOKIES

We use cookies to make our site work. A cookie is a small file that we put on your device. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and allows us to improve our site.
OUR COOKIES
Necessary Cookies
Necessary cookies enable core functionality such as security, network management and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
Analytical Cookies
Analytical Cookies help us to improve our website by collecting and reporting information about how visitors use our site. This helps us to improve the way our website works, for example by ensuring that users are easily finding what they are looking.
Read more about the individual cookies we use, their duration and how to recognise them in our Cookie Policy.