Business Services Support Apprentice

Business Services Support Apprentice

Location: Stoke-on-Trent

At Novus Property Solutions, we’re proud of our long history of developing apprentices and early careers talent. This year, we’re excited to offer a new role within our Head Office team in Stoke-on-Trent. As a Business Services Support Apprentice, you’ll gain a structured introduction to our People Services (HR), IT, Social Value and Customer Service teams—building your understanding of how these functions support our operational teams and contribute to the overall success of Novus.

About the Programme

You will begin by working towards a Level 3 Customer Service qualification over a 24-month programme, supported by paid day release at college.

During the programme, you will follow a structured development plan with planned rotations across the back-office functions that keep the business running. You’ll gain hands-on experience and a clear understanding of how these teams work together with our operational teams to deliver great outcomes for our clients and customers.

What You’ll Be Doing

As part of the team, you will support the successful delivery of projects by learning and contributing to:

• Business knowledge and understanding – Learn our current processes and support continuous improvement across the service function.
• Customer journey – Understand and evaluate the journey for our customers, identify challenges, and suggest improvements to support customer excellence and efficiency.
• Stakeholder management – Build relationships with cross-functional teams and colleagues, including participating in meetings.
• Teamwork – Work closely with experienced colleagues across Business Services, gaining practical knowledge in a collaborative team environment.
• Technology – Learn how to use our systems and technology tools to ensure the end-user experience is positive.

What’s in it for You

• Starting pay of £8.00 per hour (with annual increases)
• 37.5 hours per week, Monday to Friday (including day release)
• Paid day release to attend college
• Full on-the-job training
• Personal skills development
• Apprentice Buddy/Mentor Scheme

Additional Benefits

• 27 days annual leave + 8 bank holidays
• Company pension scheme – up to 7.5%
• We also offer our employees discounted healthcare, high street & lifestyle discounts (including Tastecard), one paid volunteering day per year, length-of-service awards, and more.

What We’re Looking For

We are looking for motivated individuals who are eager to learn and develop their career, and who want to understand how our support teams help drive the success of Novus Property Solutions.

Ideally, you will have: GCSEs in Maths and English (Grade 4–9 / A*–C), A Levels or a Level 3 qualification (or equivalent), and basic IT skills (including Microsoft Excel).

You will also:

• Have a strong work ethic and positive attitude
• Be keen to learn and develop new skills
• Have good communication and teamwork abilities

Please note: This apprenticeship is not suitable for candidates who already hold (or are studying towards) a Level 3 in Customer Service.

About Us

Novus Property Solutions is an award-winning, family-owned business with over 128 years of experience, delivering property maintenance, refurbishment, retrofit and compliance services across Great Britain. With 700+ colleagues in 19 locations, we combine local expertise with national strength.

We put people and communities first, creating an inclusive workplace where everyone feels valued. You don’t need to tick every box to apply, if this role sounds right for you, we’d love to hear from you.

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Apply Now – Don’t miss this opportunity to build a successful career with Team Novus.

Application Deadline: Friday 22nd May 2026

Recruitment Process:

• Telephone interviews 5–11^th June 2026
• Assessment centre Thursday 18^th June 2026 (location: Stoke-on-Trent)
• Start date: August 2026