People Services Manager

Services Manager

Property Solutions
 are a dynamic, award winning
property maintenance specialist with more than 750 staff in 26 Locations across
the UK providing a combination of local knowledge and national strength. Novus
are a family run company with a rich 124-year heritage and as a
leading specialist in planned and responsive maintenance, refurbishment
and new build we deliver a range of services delivering bespoke solutions to
client needs.

We are
seeking an enthusiastic 
Services Manager
work remotely but commutable on a regular basis to our Stoke on Trent Head


  • Competitive salary
  • 24 days
    holidays + 8 BH
  • Discounted
    Healthcare Scheme
  • Contributory
    Pensions Scheme

Summary- People Services Manager

Ensuring the People Services processes and
systems are aligned to support the Novus business. Significantly develop and
improve the provision and use of people management information for informed
business decisions. 

Managing a small team to deliver exceptional
customer service and offer business insight. Manage, analyse, and develop the
people strategy to ensure that organisational development activities are
aligned to strategic goals and that progress is measured and demonstrable.

Leading strategies and agendas that are people focused and continuously challenge the status quo.

Successfully implement and achieve
efficiencies from internal HR systems enabling seamless people processes that
are business focused.

Main Responsibilities – People Services Manager

  • Ensure plans are made for the incremental steps required
    to implement and realise the 3-year people plan.
  • Retain People at the forefront of policy and procedure,
    challenging the status quo where this is not the case and identifying solutions
  • Lead on initiatives that support and strengthen the employee
    life cycle of our colleagues
  • Ensure employee benefits are fully utilised as part of
    the attraction strategy and employees use them.
  • Be the HR Lead on implementing discrete HR projects
    within the organisation
  • Agree role responsibilities and accountabilities with
    direct reports, measuring the quantity and quality of output against agreed
  • Measure performance of People Services as a department by
    utilising key metrics
  • Measure and understand time to process to enable appropriate
    planning and evidence based business cases to be designed around automation or
    system improvements
  • Understand the features of inhouse systems to maximise use,
    manage relations with key stakeholders to enable continuous review of system
  • Identify continuous improvements to and simplifications of
    existing HR processes and procedures
  • Set up and maintain an online forum that managers can access
    on a range of people related matters
  • Manage processes to ensure the teams compliance with
    relevant legislation
  • Enable the end-to-end HR and Training processes ensuring
    maximining efficiency, duplication of effort and full automation through
    workflows across all areas
  • Transform and continuously improve the quality of output
    and accuracy of data
  • Working with Marketing and bid teams , develop and
    maintain all People Services content for organisational comms. Ensure the development
    and usefulness of the produced monthly MI Board Report data and build bespoke
    reports/dashboards as required enabling manager self service
  • Identify improvement opportunities through trend analysis
    and work with colleagues to create measured and implemented plans to drive
    improvements as targeted

Key skills

  • Project and People management
  • HR systems, process and workflow development and
    management along with MI reporting
  • Influence, negotiation and strong communication skills
    (written and oral)
  • Able to deliver end to end processes with evidence of
    implemented audits controls
  • Strategic and commercial thinker that understands the
    importance in getting the basics right and plans solutions against reactive
  • Excellent Microsoft office skills on all packages
  • Progressive Analytical thinker who can strategically
    align business plans with actions
  • Excels at building strong relationships but can also be
    curious and disruptive
  • Previous experience of driving forward initiatives that
    promote forward stakeholder strategies.
  • CIPD level 7 qualification desirable

Applications are welcomed from all as
we are an Equal Opportunities Employer. We are a socially and environmentally
responsible national building and maintenance company.

note that we do not require recruitment agency support with this role and
speculative CVs will be treated as a direct application.






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