Contract Liaison Officer

Contract
Liaison Officer

Novus
Property Solutions
 are
a dynamic, award winning property maintenance specialist with more than 750
staff in 26 Locations across the UK providing a combination of local knowledge
and national strength. Novus are a family run company with a rich 124-year
heritage and as a leading specialist in planned and responsive
maintenance, refurbishment and new build we deliver a range of services
delivering bespoke solutions to client needs.

As a result of our success, we are
seeking an enthusiastic 
Contract
Liaison Officer
 to work
from our Basingstoke office. The role will require travel between the
varying site offices. 

Benefits

  • Salary range Competitive
  • Company vehicle
  • Discounted
    healthcare scheme 
  • Pension
  • 24 Days Hols & BH

Summary- Contract
Liaison Officer

The role will involve taking the lead in dealing
with enquiries and issues relating to the various types of works our
Operational team and Sub Contractors perform in our clients residents
homes.

You will act as the ‘voice and face’ of Novus so
demonstrable experience of delivering customer focused services in a demanding
public facing environment is essential. Dealing with the various enquiries and
issues our diverse customer base will have. 

The real purpose of this role will be to support
our Operational team in achieving customer satisfaction through liaison with
customers and internal teams to ensure our repair and improvement work is
carried out with minimal impact to the customer.

Main Responsibilities – Contract
Liaison Officer

Social Value Teams objectives

  • To lead on delivering all added value contractual commitments
  • Responsible for managing and delivering social value and customer
    service
  • Responsible for supporting site or contract with liaison between
    customers, clients and wider community
  • Delivering Social Value and an excellent Customers Service are key
    parts of the overall service Novus provide to our clients, it is vital
    that you have a passion to go the ‘extra mile’ for each contract your
    Liaison role support
  • The role will involve taking the lead on dealing with enquiries and
    issues relating to various types of works delivered by our site teams and
    sub-contractors. You will act as the ‘voice and face’ at a contract and
    site level, demonstrating experience of delivering social value and a
    customer focused service in what can be a demanding public facing
    environment
  • You will be required
    to handle and resolve complaints from customers
  • Planning and diarising community, skills and employment initiatives
    to carry out for the whole year, trying to keep these in line with the
    Social Value Act.
  • Establish an effective communications system to keep all the site
    team informed and maintain good relationships with the customers and
    construction team
  • You will coordinate the distribution of information regarding
    upcoming works and maintain information concerning contractual commitments
  • Carry out site visits with client and customers who may be involved
    in improvement works.
  • Providing an overview of current and proposed improvement works
  • Dealing with queries, responding to complaints and resolving
    concerns in a positive manner.
  • Initiate / generate technical instructions, site notes and other
    site observations
  • Identify possible case studies where we have shown excellent
    Customer Service and Social Value impact to communicate to our clients and
    for use in tendering new contracts
  • Manage any reporting required for the Contracts this role is
    responsible for supporting;
  • Promote all good news stories and all initiatives with Marketing to
    ensure that we are capturing the good work we do.

Key skills and Qualifications

  • Must have confident presentation and communications skills
  • Previous experience is required ideally
    within our sector
  • Excellent IT skills, proficient in the use of MS Office
  • Must be flexible in hours of work and travel and hold a Full UK
    Driving Licence

Applications are welcomed from all as we are an Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance company.

Please note that we do not require recruitment agency support with this role and speculative CVs will be treated as a direct application.

Location

Basingstoke

Reference

VA901

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