Reactive Maintenance
Why use Novus Property Solutions for Reactive Maintenance?
We prioritise our working practices to deliver a ‘first time fix’, delivered by our highly skilled and experienced Maintain team.
Novus has a well-established infrastructure that provides national coverage, facilitated by our network of regional offices throughout Great Britain.
These operational centres enable us to reach any location within minutes, delivering rapid reactive maintenance and emergency services for our customers.
Dedicated to Customer Care
At Novus, we have the capability to process reactive maintenance requests from your customer care team or directly from your end users, day or night.
Our dedicated and responsive helpdesks are based in Warrington and Bathgate and are available 24/7, 365 days a year.
Helpdesk operatives will carry out fault diagnosis, identify and dispatch suitably skilled technicians to carry out the reactive maintenance, and monitor orders through to completion.
Reactive Technology for Reactive Maintenance
Technology-enabled Novus colleagues receive details of work orders and update their status in real-time via tablet-based software.
Our IT systems can be integrated and interfaced with your own asset management software to provide instantaneous updates of work order statuses.
Novus benefits from preferential agreements with locally based suppliers to ensure unrestricted access to the products and materials required to carry out reactive maintenance works.
Make an Enquiry
Contact your local Novus office >>
Our Sectors
We know your industry – Novus Property Solutions delivers effective reactive maintenance solutions across a range of market sectors meeting the specific needs of each sector
Latest News
NOVUS ACHIEVES 2024 BITC RESPONSIBLE BUSINESS TRACKER MARK
We are delighted to have achieved the Business in the Community (BITC) Responsible Business Tracker Mark which acknowledges our commitments to doing business in a responsible and sustainable manner.
NOVUS’ SUSTAIN SERVICE AWARDED SIGNIFICANT BRADFORD CONTRACT
We’re delighted to have successfully supported Manningham Housing Association in its Wave 2.1 Social Decarbonisation Fund (SHDF) bid, whereby the residents of Bradford will benefit from over £2 million of investment into retrofit installations to bring homes up to at least an Energy Performance Certificate (EPC) C rating.
NOVUS NAMED FOR MAJOR MERSEYSIDE RETROFIT PROGRAMME WITH ONWARD HOMES
We’re delighted to have been appointed by Onward Homes to deliver energy efficiency improvements to a number of homes in Merseyside to make them warmer, quieter, and more comfortable for customers.
NOVUS COMPLETES FIRST PAGABO REFIT AND REFURBISHMENT FRAMEWORK V2 PROJECT
We’re delighted to have completed an 11-week summer refurbishment works programme at Loughborough University, in the first contract awarded through Lot 1 of the £1 billion Pagabo Refit and Refurbishment Framework.
NOVUS PROMOTES LONG-SERVING COLLEAGUE AS CEO
We’re delighted to announce the appointment of longstanding colleague Lee Hartley as Chief Executive Officer, effective 1st January 2024.
NOVUS SCORES TRIO OF SIGNIFICANT NORTH WALES CONTRACTS
We have further strengthened our presence in the North Wales housing sector with a series of significant contract wins at a total value of approximately £2 million.
NOVUS’ SUSTAIN SERVICE AWARDED PLACE ON NEW GREENER FUTURES PARTNERSHIP FRAMEWORK
We’re delighted to have been awarded a place on a newly-launched framework by Greener Futures Partnership and Pretium Frameworks.
NOVUS SECURES PLACE ON PRESTIGIOUS FIT OUT FRAMEWORK
We’re delighted to have successfully secured a place on the Pagabo Refit and Refurbishment Framework. This framework provides customers with a specialist route to appoint Novus on any refit or refurbishment project.
NOVUS JOINS THE 5% CLUB
We’ve showcased our commitment to developing our people by joining The 5% Club, an industry-led initiative focused on driving momentum into the recruitment of apprentices, graduates, and sponsored students.
NOVUS SECURES TWO FINALIST PLACES AT THE UNLOCK NET ZERO LIVE AWARDS
We’re thrilled to have been shortlisted at the Unlock Net Zero Live Awards in two categories including Company/Organisation of the Year and Collaboration of the Year.