LOCATION: Wrexham, North Wales
DESCRIPTION: 
Roofing and external improvements to 350 properties

The UK’s housing shortage is well-documented. What’s less talked about, however, is the need to constantly maintain and improve upon the UK’s existing stock of properties, especially in the social housing space.

That’s not to say it’s not critical, however.

Working with Wrexham County Borough Council

We’ve been working alongside Wrexham County Borough Council for around 25 years now, and one of the core elements of our partnership entails carrying out refurbishments to its stock of social houses across the county.

The longevity of the relationship means we’re uniquely placed to respond and handle both the council’s and its residents’ needs when carrying out works.


Property Refurbishments and Planned Maintenance

We recently completed a programme carrying out works to 350 of its properties.

This project consisted of a range of roofing and external improvements and upgrades to stand the properties in good stead for the upcoming winter months and beyond.

It meant replacing all coverings, the fascia and drainpipes and carry out maintenance to the batons and felting.

It was a 10-week rolling project that saw every property have its EPC rating and noise standards improved upon in the process.

It meant having a strong workforce who were required to work quickly and efficiently to both meet the client’s timescales and protect the houses from the weather conditions.  

We also had to meet rigorous KPIs, which included resident satisfaction, health and safety, timescales and completion targets per month.

The hard work of our team and the quality of the relationships we have with both the tenants and the council meant we passed all of these.


The Importance of Customer Care

Customer care runs at the heart of what we do, but we recognise when working on properties with residents in that it’s doubly important.

By putting the resident’s needs front of mind at all time, we’re able to build a strong relationship that ensures we’re constantly improving and learning lessons for carrying out works to the highest standard.


Looking After Our Current Housing Stock

Sam Frame,  Head of Operations at Novus, said:

“Planned works on social housing is often overlooked and doesn’t get the same recognition in the current climate of the shortage of houses across the UK, but it’s just as vital that we look after our current stock."

“Our work alongside Wrexham County Borough Council means these properties will be future-proofed for years to come, becoming more sustainable and comfier to live in for future residents."

“We know how important it is to have customer engagement and satisfaction every step of the way on these projects and we’re thrilled to have passed our KPIs with flying colours.

By ensuring residents are kept up-to-date and carrying out the works to the highest standards, we’re making sure the relationship is even stronger next time we work together.”


Client Feedback

 

"Having worked alongside Novus for 25 years now, we’re completely aware of the high levels of work they carry out and the pride they take in every project. We knew the team would be able to carry out the works quickly, efficiently and with our residents front of mind every step of the way. We’ll continue to invest in our stock of social housing to ensure they’re fit for habitation for years to come and I’ve no doubt Novus will play a central role in helping us upgrade our properties.”
Steve Ridge - Surveying Team Leader, Wrexham County Borough Council

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