Planned Whole House Investment Works – Welwyn Hatfield Borough Council

Delivery of internal and external planned investment works for Welwyn Hatfield Borough Council in Hertfordshire, including kitchens, bathrooms, electrical upgrades, windows and doors, roofing and external improvements. Delivered by a dedicated local team based in Welwyn Garden City.

Scope:
• Installation of kitchens and bathrooms, with over 350 kitchens and 260 bathrooms completed in the past two years.
• Delivery of re-wires and electrical upgrades alongside window and door replacement programmes, including 840 homes upgraded.
• Roofing renewals and associated external works, including decorations, with 158 properties re-roofed to date.
Successes:
• Maintains 95%+ customer satisfaction through excellent communication and quality delivery in occupied homes.
• Consistently deliver programmes on time, securing an additional 205 kitchens and bathrooms through strong client confidence.
• Deliver impactful social value through community support initiatives, neighbourhood improvements, and local sponsorships.
Challenges:
• Reduce no-access issues through proactive resident engagement and vulnerability tracking.
• Improve inspection and handover times through closer coordination with the Council and consultant teams.
• Enhance data quality through collaborative