Measured Term Contract – University of Manchester

Novus has partnered with the University of Manchester to deliver a comprehensive building maintenance service across its academic and residential estate. This long-term collaboration supports the university’s commitment to maintaining a safe, functional, and high-quality environment for students, staff, and visitors.

Scope:
The contract encompasses a wide range of services, including:
• Reactive Repairs: 24/7 emergency response and routine maintenance.
• Planned Preventative Maintenance: Scheduled works to ensure asset longevity and compliance.
• Minor Project Works: Refurbishment of student accommodation, kitchens, canteens, fire doors, classrooms, lecture theatres, and listed buildings.
• Specialist Services: Asbestos management, scaffolding, and MEP support via approved subcontractors.
• Digital Management: Real-time job tracking and reporting through the Oneserve IT system.

Over 8,000 work orders are completed annually, delivered through a combination of in-house operatives and specialist subcontractors.

Successes:
• Achieved 99.6% SLA compliance in 2024.
• Strong working relationship with the University’s Estates team, fostering collaboration and transparency.
• High-quality outcomes across a diverse and complex estate.

Challenges:
• Operating within a live university environment, requiring careful coordination to minimise disruption.
• Managing a broad and varied estate with differing building types, ages, and usage patterns.
• Balancing urgent reactive works with planned maintenance and project delivery.