VALUE: £4.6m per annum
LOCATION: Gloucestershire, Wiltshire, Somerset, Cornwall and Devon
DURATION: 2018-2026

The Guinness Partnership is one of the largest providers of affordable housing and care in England. Founded as a charitable trust in 1890, their purpose is to provide great homes and services – including care services – to nearly 160,000 customers across the country.

Novus has been working with the Guinness Partnership since 2018, when we were appointed as one of three providers delivering nationally as part of their Major Works Framework. Novus’ lot covers the Southwest, with most works having been delivered across Gloucestershire, Wiltshire, Somerset, Cornwall and Devon. This is across Guinness’s diverse property portfolio which includes a blended mixture of general needs, extra care, independent living and sheltered accommodation, with 25% of our work in Guinness Care Properties.

Over the life of the contract, we have delivered more than 548 kitchen replacements, 350 bathroom replacements, 424 external entrance doors, 395 window replacements, 325 fire door replacements, and 373 electric heating replacements.

We have also delivered a range of standalone projects over the contract team e.g., we recently completed a £3,452,923 project to Lansdown Crescent, which includes 24 Grade II listed blocks, comprises 117 apartments in total. Throughout the 12-month project, Novus’ expert team carried out a variety of internal and external works including scaffolding, roofing replacement, kitchen and bathroom installation, remedial fire door works, and painting. Andrea Lomax, Regional Planned Delivery Manager at The Guinness Partnership commented: “We’re delighted that Novus have completed the refurbishment works at Lansdown Crescent to such a high standard and with minimal disruption to our residents. We look forward to continuing working with Novus in the future.”

We consistently achieve and exceed our KPI targets across all areas, having achieved an average of 99% quality service delivery and 98.97% customer satisfaction.

We have delivered a range of social value initiatives. For example, alongside Guinness we part-funded the purchase of two mobile food chiller vans for food charity Devon and Cornwall Food Action. With an ever-increasing demand for their services, Devon and Cornwall Food Action wanted to be able to reach more people across the region, however didn’t have the funds required to expand their services. The new jointly branded vans are improving the transportation of surplus and donated food to many local organisations such as community housing projects, ‘YMCA’, ‘Devon & Cornwall Police’ and ‘Frontline Veterans Support’, working with economically disadvantaged people in local communities.

Alan Dunne, Chairman of Devon and Cornwall Food Action commented; “The whole team at Devon and Cornwall Food Action would like to thank Guinness and Novus for their kind support and donation to help us fund two new Food chiller vehicles. These vehicles are refrigerated and will allow us to expand our support across the region to individuals who are experiencing financial hardship and poverty.”

In addition to our Southwest Major Works Partnership contract, Novus was appointed in January 2024 to carry out whole house retrofit works on 50 properties in Crewe as part of the Social Housing Decarbonisation Fund (SHDF) Wave 2.1 scheme.

We are Novus and this is our way
Building a legacy where people can live, work and thrive.


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