Gatwick North Terminal Hotel

As part of its national refurbishment programme afor a major hotel partner, Novus was appointed to deliver a major upgrade of their Gatwick North Terminal Hotel—the largest hotel in their portfolio. This high-profile project formed part of a broader contract covering 18 full hotel refurbishments across the UK, demonstrating Novus’ capacity to manage large-scale, multi-site hospitality projects.

Scope:
The refurbishment of the Gatwick North Terminal hotel included:
• Full Bedroom Refurbishment: Modernisation of 700 guest rooms to meet brand standards.
• Public Areas: Upgrades to reception, corridors, and communal spaces to enhance guest experience.
• Mechanical and Electrical Works: System upgrades to improve energy efficiency and operational reliability.
• Interior Finishes: New flooring, lighting, fixtures, and fittings throughout.

Successes:
• Phased floor-by-floor handovers kept works fully segregated from guests.
• Off-site compound used for material logistics, reducing on-site congestion.
• Demonstrated capability to manage large-scale hospitality projects with tight timelines and logistical constraints.

Challenges:
• Managing refurbishment works in a fully operational hotel with minimal guest disruption.
• Coordinating a large team across a vast site footprint and project phases, while maintaining safety and quality standards.
• Limited on-site storage managed via off-site compound and timed deliveries.