Double Tree by Hilton

Novus was appointed to transform a former Best Western Plus hotel into a DoubleTree by Hilton in Stoke-on-Trent. This high-profile rebrand and refurbishment project was delivered during a period of significant operational restrictions, requiring innovative working methods to ensure safety, continuity, and timely delivery.

Scope:
The comprehensive refurbishment included:
• Furniture Strip-Out: Removal of all existing bedroom and bathroom furnishings.
• Bedrooms: New ceilings and timber frame plasterboards, full electrical rewire, redecoration and new flooring and installation of new bedroom furniture.
• Bathrooms: New doors, mirrors, and over-bath shower screens, vanity and bath panels, vinyl flooring and LED lighting and replacement of WC seats and showerheads.

Successes:
• Delivered the Hilton hotel ahead of expectations, enabling early reopening and reduced revenue loss.
• Maintained uninterrupted progress through a tailored room-by-room working model.
• Ensured consistent quality and safety throughout the project.

Challenges:
• Start dates were detailed due to external challenges affecting the wider industry.
• Operatives worked in a phased one-room-at-a-time approach.
• Complex site logistics required a unique one way system to manage operative movement and minimise disruption.