Strengthening our responsive service in Scotland

  01 SEPTEMBER, 2017
Strengthening our responsive service in Scotland

We recently signed a four-year contract with Bridgewater Housing Association, strengthening our responsive service in Scotland.

Bridgewater Housing Association is a charitable social enterprise which provides housing and services at an affordable price to people on low incomes. The association manages around 850 social rented properties and provides a factoring service to nearly 2,700 owner occupiers.

Worth over £250,000 per year, the contract will entail us providing year-round reactive repair services to 1,500 properties managed by the housing association, with around 5,000 reactive repairs expected to be undertaken annually as part of the agreement. Such works will vary from general reactive jobs such as securing broken windows or doors, unblocking drains and fixing electrical failures, to routine planned projects.

The partnership with Bridgewater Housing Association will include the development of a bespoke IT interface between both of our management systems. This will allow for real-time updates in relation to repair progress and planning, providing residents with improved communication. Our team will also be getting involved in community events with the housing association over the course of the contract to ensure residents get to know and trust the team, in line with our values of authenticity and responsibility.

Gary Stapleton, Technical Services Manager at Bridgewater Housing Association, said “Choosing the right contractor to oversee our reactive and planned maintenance was vital. We needed to be confident of the team’s reliability and cost effectiveness, as well as the quality of their work as operatives will work closely with our residents so trust is essential.  

“We’re pleased to be working with Novus Property Solutions for the next four years and are confident that their work will provide a boost to our tenants and factored owners in Erskine and help us as we strive to deliver affordable homes to meet local needs.”

Derek Ferguson, strategic operations manager at Novus added: “As a company we have a long-standing history of supporting the areas in which we operate and the partnership with Bridgewater Housing Association is no exception. We are hopeful that the contract will create jobs for local people, with opportunities for both apprentices and experienced tradespeople alike and look forward to working closely with Bridgewater Housing Association and its residents.”

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NOVUS AND DULUX DONATE MATERIALS TO A LOCAL SPECIAL SCHOOL

Novus were already working on a building refurbishment contract at Horton Lodge Special School in Rudyard, where 3 respite overnight bedrooms were in need of redecoration. Novus and supply partner Dulux were happy to donate materials to the cause.  Horton Lodge Community Special School Situated in the picturesque lakeside village of Rudyard in Staffordshire, lies Horton Lodge School. As a special school, it aims to "provide high-quality teaching and learning where children are challenged and every individual is valued." The school caters for children aged from 2 to 11 years with physical disabilities, with many of the pupils experiencing additional learning difficulties, complex communication needs, and visual and / or hearing impairments. As the Stoke Sentinel reported in September, Horton Lodge was one of five Staffordshire schools that stood to lose funding for children’s overnight stays from this term before the funding cuts were ultimately put on hold. The refurbishment contract Horton Lodge has a residential provision known as "Kiplings" so named due to its proximity to Lake Rudyard. Kiplings is designed and managed to provide a homely environment for the school's children and young people.  The provision is designed to help build independent living skills as children learn to feed and bathe themselves, read to each other, and take part in creative activities. As part of the works, 3 bedrooms within Kiplings were in desperate need of refurbishment and redecoration, as the windows tended to leak into the rooms causing damp damage to the flooring and skirting. Novus were awarded the contract to carry out the refurbishments on the school, these works included: Refitting windows and doors to bedrooms Replacing the carpets Roof repairs Boiler replacement Shower refurbishments When complete, the refurbishments were described as a "real boost" to the school by the Headteacher. Donation of materials At the time, Horton Lodge were asking for donations of paint and curtains to redecorate their bedrooms in time for the return of the children after the summer break. Novus sourced the curtains and window tracks from a local Staffordshire supplier and donated them for use in the bedrooms. Supply partners Dulux also kindly donated the paint required to redecorate the bedrooms, which equated to over 65 litres free of charge. The school caretaker then decorated the bedrooms himself. Chris Lear, Senior Quantity Surveyor at Novus Property Solutions said: "It was our pleasure to donate these materials to Horton Lodge, the work they do with young people here is inspirational and we hope the children enjoy their new bedrooms."

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