Strengthening our responsive service in Scotland

  01 SEPTEMBER, 2017
Strengthening our responsive service in Scotland

We recently signed a four-year contract with Bridgewater Housing Association, strengthening our responsive service in Scotland.

Bridgewater Housing Association is a charitable social enterprise which provides housing and services at an affordable price to people on low incomes. The association manages around 850 social rented properties and provides a factoring service to nearly 2,700 owner occupiers.

Worth over £250,000 per year, the contract will entail us providing year-round reactive repair services to 1,500 properties managed by the housing association, with around 5,000 reactive repairs expected to be undertaken annually as part of the agreement. Such works will vary from general reactive jobs such as securing broken windows or doors, unblocking drains and fixing electrical failures, to routine planned projects.

The partnership with Bridgewater Housing Association will include the development of a bespoke IT interface between both of our management systems. This will allow for real-time updates in relation to repair progress and planning, providing residents with improved communication. Our team will also be getting involved in community events with the housing association over the course of the contract to ensure residents get to know and trust the team, in line with our values of authenticity and responsibility.

Gary Stapleton, Technical Services Manager at Bridgewater Housing Association, said “Choosing the right contractor to oversee our reactive and planned maintenance was vital. We needed to be confident of the team’s reliability and cost effectiveness, as well as the quality of their work as operatives will work closely with our residents so trust is essential.  

“We’re pleased to be working with Novus Property Solutions for the next four years and are confident that their work will provide a boost to our tenants and factored owners in Erskine and help us as we strive to deliver affordable homes to meet local needs.”

Derek Ferguson, strategic operations manager at Novus added: “As a company we have a long-standing history of supporting the areas in which we operate and the partnership with Bridgewater Housing Association is no exception. We are hopeful that the contract will create jobs for local people, with opportunities for both apprentices and experienced tradespeople alike and look forward to working closely with Bridgewater Housing Association and its residents.”

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To our Novus Community Over the last couple of weeks we have been closely monitoring the guidance provided to us by the Government and NHS regarding Covid-19 and following the most recent updates have made the decision for all colleagues who can work from home to do so. This takes effect from Monday 23rd March 2020 until further notice. We would like to assure you that we remain firmly committed to delivering customer excellence and it is very much business as usual, with all systems in place to work remotely. Please continue to contact your usual Novus representative for any queries. The safety of our colleagues, clients, supply chain and communities which we work in are our number one priority and we would like to thank you all for your support during these unprecedented times. Stay healthy, take care of yourselves, and each other. Novus Property Solutions

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