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Novus is working hard to create safe working environments. To mark our commitment to covid-19 safety, we have released a new safe working brochure and video.

Helping clients get back to work safely

Novus colleagues are adapting to a new way of working to ensure the safety of themselves, our clients, and customers.

We are dedicated to providing the same high level of service you have come to expect from Novus, whilst following the necessary precautions to protect everyone involved from the threat of coronavirus.

Our working practices and environments have been transformed and our colleagues are embracing the ‘new normal’.

To provide you with some further reassurance, we would like to share our Covid-19 secure working practices with you.

For full details, click to download our “Creating safe working environments” brochure or watch our latest video:

Safely working in customers’ homes

We understand that this is a difficult time for everyone and that you may have concerns about Novus Operatives being in your home, which is why we would like to take this opportunity to reassure you that the safety of you and our colleagues is and always will be, our top priority.

Safe Distancing

Where possible, operatives will maintain a social distance between themselves and others.

Travel

Where possible, operatives will travel to your home alone or in groups of two using their own transport or works vehicle.

Hygiene

Our operatives will regularly use anti-bacterial gel when working or changing tasks and clean down any surfaces they come into contact with.

Tools

Each operative will work with assigned tools, which (where possible) are not to be shared. If they do need to be shared, it is with one other operative only.

Communication

Before any work starts at your home, we will discuss with you how we will carry out the work and the measures we have in place to keep you and us safe.