Novus passes tenant engagement accreditation with flying colours

  02 April, 2019
Novus passes tenant engagement accreditation with flying colours

We’ve secured one of the UK’s leading certifications for public sector refurbishments as a result of our exceptional client liaison and customer relationship work.

The Tpas accreditation recognises contractors who carry out planned and reactive maintenance works to local authorities and housing associations to the very highest standards.

Tpas is England’s leading tenant engagement organisation, made up of local residents and landlord organisations managing a total of 2.2 million homes around the country. For more information about Tpas read here: https://www.tpas.org.uk/about-tpas

The award is testament to the hard work of our staff who go above and beyond in their communities when it comes to delivering planned and reactive refurbishment projects, whether through picking up shopping for vulnerable residents or hosting skills workshops.

We passed all six sections of the testing criteria. These include ensuring community engagement and customer care is strongly embedded within our team, taking an economically and socially-active approach to community investment and training our employees to be skilled and engaged when dealing with residents.

The accreditation also includes driving success by listening and responding to client and resident concerns, gauging tenant satisfaction and acting upon the findings to improve our services.

Tpas’ overall results concluded that we demonstrated the ability to uphold and deliver on the highest expectations for quality customer care and community engagement.

Kevin Rhone, head of social value and customer service at Novus, said: “Delivering the highest standards possible in customer care is incredibly important to everyone at Novus, but we wanted something that rubberstamps our commitment.

“The Tpas accreditation does that. By passing all the criteria set out by the organisation with flying colours, our staff have yet again shown they’re a cut above when it comes to engaging with our communities.”

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