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Novus gears up for winter with Riverside /

Novus gears up for winter with Riverside
Our dedicated team is ready to tackle any challenges that the weather may present this winter, as we continue to provide round-the-clock responsive repairs and maintenance across 4,000 properties owned by housing association Riverside.
The team operates across Staffordshire, Birmingham, Telford, Leicester, Derby and Nottingham and also carries out work at two housing schemes in Derby and Telford.
More than 1,000 jobs are completed each month by the Novus team on a responsive basis, while about 40 void properties are worked on during the same time frame.
The contract, valued at £1.7 million per year, is on a ‘price per property’ basis which means Riverside has a known spend for the year, resulting in improved forecasting all-round.
We work in partnership with the housing provider to ensure we work efficiently in every area, which results in improved stability throughout the contract. The responsive element of the work is carried out by a highly skilled workforce, 95% of who are directly employed by us, which gives consistency and comfort to Riverside and its customers.
As part of our work as a responsible business, we also make a donation to the Riverside Festival each year and hold a competition for residents which sees one of their gardens made over by the Novus team. We are also able to offer two apprentice placements to develop the skills of people in and around Riverside’s areas.
Paul Rorbach, commercial manager for Novus, said: “Our ongoing partnership with Riverside continues to go from strength to strength, with our skilled operatives working across several regions to deliver the highest quality work for the social housing provider’s customers.
“The ‘price per property’ basis of our work means improved efficiency and helps Riverside to get as much from the contract as possible. We look forward to continuing our work with them.”
Phil Davison, property services manager at Riverside, said: “Our partnership with Novus has been great for Riverside communities, and not just from a service point of view, but by creating employment opportunities for our tenants through their apprentice programme.” 
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