Contract Win- The Guinness Partnership – delivering for communities across the South West

We’ve secured a new 15-year planned improvement and major works framework with The Guinness Partnership in the South West, reinforcing our 13-year strong relationship of trusted delivery and shared purpose.

Valued at £11 million per year, the framework will see us deliver a comprehensive programme of planned maintenance works, including kitchen and bathroom replacements, electrical heating upgrades, external works and window and door installations. Ensuring homes remain safe, comfortable and fit for modern living, the scope also includes addressing any defects classified as a significant hazard under the terms of Awaab’s Law which came into force in October 2025.

As a leading housing provider, The Guinness Partnership supports around 160,000 residents across its national portfolio of 70,000 homes, including supported and retirement living. Committed to providing high quality homes, the framework with Novus directly supports operational delivery alongside social value to ensure meaningful impact in homes and their communities.

Steve Gayter, Executive Director of Operations at Novus Property Solutions, said: “Over the past 13 years, we have developed a way of working with The Guinness Partnership that prioritises quality, responsiveness and a positive experience for every resident. Being awarded this 15-year framework for the South West region is a reflection of our ability to deliver at scale and to the highest standards while remaining focussed on the individual needs of the communities we serve.”

Catriona Simons, Group Chief Executive at The Guinness Partnership said: “We’re delighted to welcome Novus Property Solutions as one of our five new long-term partners, and for them to have formally signed our Planned Investment and Major Works contract. These partnerships demonstrate our shared commitment to investing in and improving residents’ homes and marks the beginning of a relationship we expect to grow and strengthen in the years ahead, as we work together to deliver lasting benefits for our residents.

“Residents are central to this partnership. When selecting our partners, we placed residents’ priorities at the front of the process. Their feedback – ranging from the importance of clear communication to consistently high‑quality works – directly shaped our decisions and will continue to guide how these partnerships operate day to day.

“We look forward to working closely with Novus Property Solutions in the years ahead, as we focus on improving residents’ homes.”

We’ve supported The Guinness Partnership since 2012, delivering more than 2,400 component upgrades as part of its planned maintenance programme. Work has included carrying out upgrades under the SHDF Wave 2 retrofit covering EWI, windows and doors, roofing, and ventilation to 50 properties in Crewe which was completed ahead of schedule. The team also successfully undertook a £3.45m heritage refurbishment project including roofing works, fire safety upgrades and conservation-compliant finishes for 117 apartments housed within Grade II buildings at Lansdown Crescent in Cheltenham.