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Novus completes Stoke-on-Trent childrens hospice extension

NOVUS COMPLETES STOKE-ON-TRENT CHILDRENS HOSPICE EXTENSION

  01 MAY, 2019
A new 11,180 sq ft building at The Donna Louise Hospice for Children & Young People has opened this month, following a year-long construction project led by Novus Property Solutions. The Donna Louise offers respite, symptom management and end-of-life care and support, as well as wide range of emotional and physical therapies for children and young people with life-limiting conditions, as well as supporting their families. The multi-million-pound building, which has been funded by the Denise Coates Foundation and named the Denise Coates Foundation Building, will be the home of the Denise Coates Foundation Service for Young Adults at The Donna Louise, and will continue supporting young adults over the age of 19. The three-storey building was designed by Tarpey Woodfine Architects and includes five bedrooms with en-suite facilities, a communal lounge and adjustable kitchen, offices for staff and areas for physical and emotional therapy. Stoke-on-Trent headquartered Novus also took part in a range of fundraising initiatives for The Donna Louise while delivering the new building. The team raised over £13,000 through a series of initiatives including a 5K run, corporate golf day, gin festival, quiz night and a Tough Guy obstacle course – beating its £10,000 fundraising target. The activity forms part of the firm’s national CSR initiative, which also included making a £100,000 investment towards five community projects across the country last year. Dean Povey, Senior Operations Manager at Novus Property Solutions, said: “The extension will provide a brand-new facility for The Donna Louise, helping it expand the vital services it provides to families in the area. “We know how much an attractive, positive environment can support the hard work involved in running hugely valuable facilities like The Donna Louise, and our culture is all about giving back to the communities where we operate, so it’s been fantastic to be involved in this transformation.” Simon Fuller, Chief Executive at The Donna Louise, said: “As the biggest change we’ve undertaken at The Donna Louise since we opened, it’s been critical to us to make sure we get this right. Working in partnership with Novus has allowed us to provide a new, fit-for-purpose environment that will be perfect for our young adults. The generous support from the Denise Coates Foundation, alongside our other fundraising partners, has been vital in allowing us to evolve as a charity and will enable us to forge ahead with delivering a meaningful and much-needed service for our young adults, and their families.”
The BIG 5 initiative shortlisted for the National Building Awards

THE BIG 5 INITIATIVE SHORTLISTED FOR THE NATIONAL BUILDING AWARDS

  15 APRIL, 2019
The Novus Big Five, our flagship charity project, has been shortlisted in the National Building Awards, the annual celebration of the best of the construction industry. The Big Five campaign is one of four finalists in the community engagement category, with the winner due to be announced at an awards ceremony in May. For the initiative, we canvased nominations for worthy projects in five locations across the UK to each receive a £20,000 investment. The renovation projects that were chosen by our own team of judges included: Home refurbishment The conversion of a derelict two-bedroom house in Leeds into a modern property for a vulnerable person on behalf of Latch (Leeds Action to Create Homes). The charity reduces homelessness in the city by providing supported housing for those ready to make a positive change. Maternity ward refurbishment Refurbishments at the Royal Sussex County Hospital in Brighton created a new bereavement suite for parents who have sadly lost a child during birth for charities Abigail’s Footsteps and Oscar’s Wish. The work included the creation of an apartment at the hospital. Dudley Community Centre Refurbishment Refurbishment of a community centre in a primary school in Dudley, near Birmingham, resulted in the opening of a new learning hub for parents and children. The space now helps new parents and offers facilities for health checks as well as and a childcare centre during the summer holidays. Livingstone Community Centre Refurbishment Refurbishments at a community centre in Livingstone, Scotland, which provides courses and workshops for young people. The work included kitchen replacement and refurbishment and is designed to help provide young people with new skills while also acting as a distribution centre for food deliveries to people in need in the area. Rehabilitation Centre Refurbishment Refurbishments at a rehabilitation centre in Liverpool created a new office for Tom Harrison House – a charity that helps military veterans suffering from addiction. The new fully-heated garden office is used as a counselling room and will be used as part of the charity’s 12-week recovery programme. The resounding success of the project in supporting our corporate social responsibility (CSR), where our mission is to change the lives of people in communities where we work, and engaging with the community led to the shortlisting. It supports our view that our CSR initiatives are some of the best, most engaging and transformative in the sector. The National Building Awards programme aims to raise the profile of industrious, hardworking and enterprising building and construction businesses across the country. You can find out more about our CSR approach, here. To find out more about the awards, visit: https://www.nationalbuildingawards.co.uk/
£16 million Bromford project secured

£16 MILLION BROMFORD PROJECT SECURED

  10 APRIL, 2019
We have secured three new refurbishment contracts with housing association Bromford totalling £16 million. The contracts include a £12 million programme of roofing upgrades across Bromford’s portfolio in the Midlands and South West, as the housing provider looks to provide the right home for every customer. We expect to refurbish more than 350 roofs-a-year under the five-year deal and will be completing works on a 200-home estate in Wolverhampton and supported housing schemes in Lichfield over the first twelve months. The project, which was awarded following a competitive tender process, is an extension of our six-year roofing contract with Bromford. The business has also been appointed to deliver a £2 million contract to upgrade the roofing at Bromford’s 90-home Waterloo estate in Gloucestershire, which will help the housing association to minimise future reactive maintenance costs. In a separate three-year agreement, we will be completing £2 million worth of fire-safety works in blocks of flats including sheltered accommodation. It includes fire door upgrades and projects to replace fire-stopping systems between storeys. Works are set to begin in January after Bromford finalises a comprehensive survey of fire systems across its estate. In addition to the roofing and fire safety works, we along with our supply chain are refreshing a local community centre in Gloucester as a pro-bono project. The wins build on our’ 10-year relationship with the housing association, which partnered with South West-based Merlin in July of last year before merging with Gloucestershire-based Severn Vale Housing in January. Its combined stock totals 44,000 homes and it has a planned development pipeline of £1.5bn for 14,000 new homes over the next decade. Lee Hartley, director at Novus, said: “Bromford is one of many long-standing relationships we have in the social housing sector. We provide local support through our network of offices but, as a national contractor, can provide scale to deliver projects quickly across multiple territories while ensuring the same high-quality standards. “We’re proud of our ability to retain major clients like Bromford for more than a decade. We’re quick to understand how these organisations work – their stock and what their customers expect – so that we can become an extension of their team. In addition, our commitment to volunteering and providing added value initiatives helps to transform lives beyond the improvement works to housing stock.” Russ Fowler, Bromford’s director of strategic asset management, said: “We have an excellent relationship with Novus and are pleased to be working in partnership with them as we look to make improvements to hundreds of existing homes as part of our aim to ensure that each customer can thrive by having a home that is safe, secure and warm.”
Novus passes tenant engagement accreditation with flying colours

NOVUS PASSES TENANT ENGAGEMENT ACCREDITATION WITH FLYING COLOURS

  03 APRIL, 2019
We’ve secured one of the UK’s leading certifications for public sector refurbishments as a result of our exceptional client liaison and customer relationship work. The Tpas accreditation recognises contractors who carry out planned and reactive maintenance works to local authorities and housing associations to the very highest standards. Tpas is England’s leading tenant engagement organisation, made up of local residents and landlord organisations managing a total of 2.2 million homes around the country. For more information about Tpas read here: https://www.tpas.org.uk/about-tpas The award is testament to the hard work of our staff who go above and beyond in their communities when it comes to delivering planned and reactive refurbishment projects, whether through picking up shopping for vulnerable residents or hosting skills workshops. We passed all six sections of the testing criteria. These include ensuring community engagement and customer care is strongly embedded within our team, taking an economically and socially-active approach to community investment and training our employees to be skilled and engaged when dealing with residents. The accreditation also includes driving success by listening and responding to client and resident concerns, gauging tenant satisfaction and acting upon the findings to improve our services. Tpas’ overall results concluded that we demonstrated the ability to uphold and deliver on the highest expectations for quality customer care and community engagement. Kevin Rhone, head of social value and customer service at Novus, said: “Delivering the highest standards possible in customer care is incredibly important to everyone at Novus, but we wanted something that rubberstamps our commitment. “The Tpas accreditation does that. By passing all the criteria set out by the organisation with flying colours, our staff have yet again shown they’re a cut above when it comes to engaging with our communities.”
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Sophie Seddon-Hall
Telephone: 07973 345873
Email: sophie.seddon@novussolutions.co.uk
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