Reintroducing Its Our Job
Customer Service….It’s Our Job
At Novus, our aim is to deliver an excellent experience for each and every one of our customers and we are absolutely committed to becoming the market leader in customer service.
We all know from personal experience that good or bad customer experience can have a lasting effect on your relationship with our brand, which is why we are determined to get it right every time.
Making sure our customers are happy with every aspect of our work – It’s our pleasure, it’s our responsibility, and It’s Our Job.
Our Latest Compliments
These lads have done more in two days than I’ve ever had done before, they’re real grafters and very nice guys.
Can I also commend the professionalism of your staff they have been amazing and really part of the team whilst being with us and we have been working well together.
They look nice, nice and clean. The lads have been no trouble, I would recommend them.
The communal lounge is looking so much brighter, fresher and clean. The quality of the work is excellent and the job was completed within 3 days. The guys were polite, professional at all times.
I was so chuffed, I couldn’t believe it, they did a great job. They even painted over my window sills where I have previously painted as they looked so dirty and grubby. They were lovely lads and just cracked on with it.
The engineer that attended his property today was a very lovely man. The work did is brilliant and his window sills look great. He is very pleased and rang in specifically to tell us how happy he was.
It's Our Job Hall of Fame
Each month we collate positive customer feedback for our operatives and select an Employee of the Month for the most outstanding example of customer service.
Their name and deeds will also be forever immortalised in our It’s Our Job Hall of Fame.
You can nominate a Novus colleague or subcontractor using the form at the bottom of this page – go on make someone’s day!
View the Hall of Fame >
Has Someone Gone the Extra Mile For You?
Make Someone’s Day
Have you witnessed some outstanding customer service? Perhaps one of our colleagues went going ‘above and beyond’ for someone whilst working on a project.
Here’s your chance to make their day with a recognition nomination!
Tell us who they are and what they did to impress you with the form, and our colleague panel will pick the best.
Send us your nomination using the form >>
