Reintroducing Its Our Job

Customer Service….It’s Our Job

At Novus, our aim is to deliver an excellent experience for each and every one of our customers and we are absolutely committed to becoming the market leader in customer service.

We all know from personal experience that good or bad customer experience can have a lasting effect on your relationship with our brand, which is why we are determined to get it right every time.

Making sure our customers are happy with every aspect of our work – It’s our pleasure, it’s our responsibility, and It’s Our Job.

Our Latest Compliments

It's Our Job Hall of Fame

Each month we collate positive customer feedback for our operatives and select an Employee of the Month for the most outstanding example of customer service.

Their name and deeds will also be forever immortalised in our It’s Our Job Hall of Fame.

You can nominate a Novus colleague or subcontractor using the form at the bottom of this page – go on make someone’s day!

View the Hall of Fame >

Has Someone Gone the Extra Mile For You?

Nominate Someone Today


    Make Someone’s Day

    Have you witnessed some outstanding customer service? Perhaps one of our colleagues went going ‘above and beyond’ for someone whilst working on a project.

    Here’s your chance to make their day with a recognition nomination!

    Tell us who they are and what they did to impress you with the form, and our colleague panel will pick the best.

    Send us your nomination using the form >>


    We use cookies to make our site work. A cookie is a small file that we put on your device. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and allows us to improve our site.
    Necessary Cookies
    Necessary cookies enable core functionality such as security, network management and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
    Analytical Cookies
    Analytical Cookies help us to improve our website by collecting and reporting information about how visitors use our site. This helps us to improve the way our website works, for example by ensuring that users are easily finding what they are looking.
    Read more about the individual cookies we use, their duration and how to recognise them in our Cookie Policy.