Recognising Great Customer Service
Celebrating Great Customer Service
At Novus, we encourage our colleagues to always give great customer service.
Every month anyone who works for Novus can be nominated for “The Award,” a Hall of Fame for Novus colleagues or subcontractors who have gone above and beyond in delivering outstanding customer service.
Whether they are a directly employed colleague or a subcontractor, everyone is eligible for “The Award”.
Check out the Hall of Fame below:
March's Winner - North Wales Roofing Team
“It made his days as he’s only saw very few people over the last year”
We have carried out works at an elderly gentleman’s home and have received the following lovely compliment. Due to Covid restrictions he has not been able to get out of his house or have visitors to his home, however our team have given him social interaction whilst completing their works, assisting with his isolation and mental health.
“The job has been done brilliant. My Dad has enjoyed the guys being around. They opened his door and chatted with him.
It made his days as he’s only seen very few people over the last year as you can imagine. Honestly, please pass our gratitude on to the companies involved.
I was more concerned over my Dad than the roof… but from your first meeting up with us, the scaffolders roofers, window cleaners, we can not fault anything.
Thank you all so much.”
Other Top Nominations in March
"Your reactive response to a potential dangerous situation was spot on"
Our client at Transport for Greater Manchester contacted Tom for him to assist with a dangerous situation whereby a ceiling had collapsed at Burry Bus station.
Tom attended site within 30 minutes of the request to evaluate the situation and arrange for the area below the damaged ceiling to be cordoned off.
Tom’s swift reaction to the situation resulted in the bus station and adjoining Metrolink was able to remain open without any disruption to any of the services.
A scaffold was arranged and on further inspection the ceiling it was found that the ceiling collapse was caused by pigeons.
That same evening, the removal of the ceiling was arranged through the night with Tom in attendance to set up the site and the area was reopened to the public before the first service.
The Client said:
“Tom, thank you firstly for your attendance today and indeed arranging this evening as your reactive response to a potential dangerous situation was spot on.”
"Our lads were working on the adjacent residential block, dropped tools and came to assist"
One afternoon, we had a call from an elderly resident who was having difficulty with the lock on his front door.
He had managed to get inside but was unable to lock the door behind him.
He has not long moved into the bungalow so doesn’t know many people in the area and was understandably a little uncomfortable leaving the door unlocked overnight.
Our lads were working on the adjacent residential block, dropped tools and came to assist.
It wasn’t long before the lads had their screw drivers out the lock adjusted and returned to fully working order for the gentleman.
Make Someone’s Day
Have you witnessed some outstanding customer service? Perhaps one of our colleagues went ‘above and beyond’ for someone whilst working on a project.
Here’s your chance to make their day with a recognition nomination!
Each month we collate positive customer feedback and select one outstanding employee to be recognised and rewarded.
Their name and deeds will also be forever immortalised as they are inducted into our It’s Our Job Hall of Fame.
Send us your nomination using the form >>