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CSR

Corporate Social Responsibility /

Community /

Definitions
 
Engage with the community to provide a fully inclusive service where everyone is treated fairly and their individual needs met.
 
Goals
 
Enhance the communities in which we work, and treat everyone affected by our activities with courtesy, respect and politeness.
 
Action Areas:
 
  • Local employment and training initiatives.
  • Community engagement and investment.
  • Volunteering and charitable fund raising.
  • Customer Care programme.
  • Think Local approach.
22nd Oct 2013
Novus Wrexham providing excellent customer service
We endeavour to offer a service that provides excellent Customer Care and addresses the needs of all customers through our Customer and Community Programme. Our dedicated Customer and Community Team engage with our customers, listening to and implementing their views and ideas. They also ensure that all customers are treated with respect and equality. We work in partnership with our clients to deliver a customer focused service which is responsive to the needs of customers and is polite, courteous and respectful. Overall we aim to offer exceptional service to individuals and the communities within which we work and the Wrexham Contract is a great example of this in action.
21st Oct 2013
Novus Donate £100 to local school as part of our Charity Giving Programme
The team at Novus were invited to the grand opening of the new school classrooms that we refurbished over the summer period. Mike Swindells the Novus Commercial Manager commented: “The Project is very much in keeping with the existing look of school, with the two extensions seamlessly blending in and it was great to be invited back and thanked by the Teachers, Pupil's and the local Mayor." Those attending the event were given the chance to look around the new extension during the school’s autumn fair. We began the school’s fundraising with a donation of £100 from the Novus Charity Giving Fund.
18th Oct 2013
Novus York support a local art community project
A community arts project got off to a flying start thanks to the help off Novus employees. A Local artist, teamed up with Canon Lee Specialist Arts College for the project to create a new mural for its main hall. Novus sponsored the project and provided all painting products and equipment while two Novus employees, including ex-student Andrew Waddington, attended the event to offer their help. Novus’ new mascot also paid a visit to show his support.

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