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  • Whitbread PLC

Contract Value: Circa £20m PA 
Status: On-going 
Dates of Involvement: April 2009 - Present 
Organisation Role: Principal Contractor 
Project Description: Internal Refurbishment to Hotel Rooms & Corridors & External Painting 

Whitbread PLC
Novus Property Solutions commenced work on a major refurbishment and maintenance contract for Whitbread PLC in April 2009. The contract is part of a national framework which includes our Clients Supply Chain Partners. The sheer scale and volume of work required by this contract, combined with its national geographic footprint, meant that our delivery teams were presented with operational challenges from the outset. A dedicated contract management team and office were formed to ensure that each regional division of Novus understood how to deliver the works to the agreed standards. Achieving consistency in the service delivery and administration of the contract across the regions was the product of a concerted team effort to formalise our procedures inline with Whitbread PLC requirements. 
Novus Bathgate completed a major refurbishment of the Haymarket Premier Inn in February 2010. The delivery team took possession of guest rooms at 8am and performed a full refurbishment, handing over the completed room at 11am the following morning. With 10 rooms and en-suites being prepared, decorated, carpeted, fitted with bathroom furniture, plumbing, electrics and furnishings each day, the management team sequenced a variety of trade activities though a robust daily site schedule. Total work orders carried out exceeded £1m over a 12 week period which included corridor, atrium, restaurant and bar refurbishments. 
Darren Beeby, General Manager for Premier Inn at the Edinburgh City branch commended our Bathgate contract delivery team in the closing stages of the works, stating “I am very happy with the finished product”.
Our dedicated contract management team have instilled continuous improvement at the heart of their strategy, reporting regularly on the programme of works and how the entire business can learn and improve from the delivery of this high profile contract.

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