Working at Novus - Donna Mcmullon

  09 MAY, 2018      COMPANY UPDATES
Donna Mcmullon, Personal Assistant at Novus holding flowers with employee

Novus is a family business owned by the 4th generation of the Seddon family, although we are now a national contractor with over a £140 million turnover, the family values remain.

Here is our second colleague Donna Mcmullon, Personal Assistant to tell us why she loves working at Novus.
What is the greatest thing about working in Novus?

People, the internal culture makes the working environment a pleasure to be part of, there is a true sense of family values and coming to work is a pleasure.
What has been your greatest achievement?

There are a few, achieving my Business Degree many years ago when I first joined the company. Since then, it has been managing the Investors in Excellence certificate and more recently has been the development of my department and evolving with the company.
What has been your most challenging moment?

Presenting to the senior management team about 9 years ago! Although I have a good working relationship with the team, I found it a little daunting stood in front of a table of over 30 board members while delivering the IIE standard!  Humour often helps me get through!
What is your most memorable story?

A memorable story was when we ran a customer care campaign to take 3 families to Lapland one Christmas. Terrie Brett and I took these families from 3 different housing associations, having no children of my own back then, it was like taking Ebenezer Scrooge himself!!! While I took care of the practical matters, Terrie entertained the families (and the entire plane) with renditions of Christmas carols over the intercom system!

The joy on their faces was a beautiful moment and I remember them all so clearly. Who would have thought that a company in our industry could deliver such a nice gesture to 3 lucky families!! Priceless!
What are you looking forward to in the future?

More of the same quite frankly! Let’s build this empire together, but let’s be happy in doing so

to let signs


Tenants and domestic landlords both have responsibilities to ensure the reasonable upkeep of a rented property. Here is our guide to where the division of responsibilities lie. A landlord's maintenance responsibilities  Whether it be a private landlord, council, or housing association, by law, the landlord is responsible for most of the maintenance and repairs required in your rented home. To undertake these works, a landlord is likely to employ a trade professional or a contractor (like Novus), depending on the scale of the maintenance required.  What is a landlord responsible for?  As previously alluded to, the landlord is responsible for the major maintenance and repair on the property – it is their property after all. This includes: Electrical wiring  Gas pipes and boilers Heating and hot water Chimneys and ventilation Sinks, baths, toilets, pipes and drains Entrance halls and stairways The structure of the building, including walls, stairs, roof, external doors and windows Generally keeping your home in a safe condition Reasonable repairs How long does a landlord have to do the repairs? Landlords must carry out the repairs and maintenance in a reasonable period of time. This period of time depends largely on the extent of the repairs to be undertaken on the property. Replacing a plug socket will inevitably take more time than replacing a roof for instance. When can the landlord carry out repairs? A landlord is obligated to schedule repairs to the property in advance. The law says that landlords must give the tenant “quiet enjoyment of the property” and as such, they must schedule a convenient date and time with their tenant in which to carry out the maintenance – giving at least 24 hours’ notice. The landlord can only enter the premises without prior notice or permission only in the event of an emergency such as a burst pipe or a fire. What is the tenant responsible for? Tenants have certain responsibilities for the general upkeep, maintenance and any minor repairs required within the rented property. The tenant must look after the home as if it were their own property and behave in a “tenant-like manner.” This is an old term that basically encompasses the following responsibilities: Keeping the home reasonably clean Ensuring that the electrical appliances you own are in a safe condition (i.e. unlikely to cause fires due to faults) Keeping the outside areas and garden of the home in a reasonable condition Undertake reasonable minor maintenance such as changing light bulbs, testing, and changing smoke alarm batteries  Repairing damage caused by yourself, your friends, family, and other guests. The landlord might expect the tenant to pay to repair any significant damage they have caused, and this could be sourced from the security deposit received at the beginning of the tenancy. Additionally, a tenant may be asked to pay for repairs to blocked drains, pipes, or toilets if reasonable care has not been taken to keep them free of blockages. Proving negligence however can be difficult. Overall, a tenant only has to reasonably maintain the condition that they found the house in, general wear and tear is also to be expected. The aim should not be to leave it in a better condition than the landlord provided originally!  Reporting issues to the landlord  Beyond the simple maintenance tasks expected of the tenant, they are also expected to report any issues to the landlord or (if one is being used) the letting agent as soon as they become apparent. Providing access to the property The tenant is expected to provide access to the workers appointed to make the repairs on the property. Tenants are entitled to at least 24 hours’ notice (preferably in writing) and for the works to take place at a time that is convenient and reasonable.


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