The three Cs of success in hotel refurbishment

  18 SEPTEMBER, 2017      INDUSTRY INSIGHTS
Decorator knelt down painting wall with ladder behind him

Hotels are almost like living entities and cannot simply be put on hold when maintenance work becomes necessary or when upgrades are required.

Our strategic operations manager Jeremy Ford recently wrote an article for Hotel, Sport and Leisure magazine where he explained how, by working carefully around hotel staff and guests, any works can be completed quickly and efficiently with as little disruption as possible. Read the full article below. 

Guests are the lifeblood of a hotel, with the experience of each and every visitor ultimately shaping the reputation and the future prospects of anyone in the hospitality business. No establishment can afford to cause major disruption to its clientele during a period of redecoration or building works.
 
Years of experience in the sector have taught the team at Novus Property Solutions that the successful delivery of refurbishments to hotels requires a firm focus on the Three Cs: coordination, communication, and consideration.
 
Coordination

Coordination of the schedule of works with the activities of all the hotel management and staff prior to, during and after the period of the fit-out is key to the success of any hotel project. It is of paramount importance that the interaction between tradespeople, hotel staff and guests is meticulously planned, so that the chances of unwanted or unexpected disturbances are minimised.
 
Room refurbishments must be subject to carefully phased plans, so that sections of the building are segregated and the work carried out in an optimal order. A phased approach may take longer to complete, but it allows the hotel to remain operational throughout the works, and keeps the number of rooms unavailable at any given time to a minimum.
 
Communication

Clear lines of communication with hotel management during the planning stage are vital, but once the work gets underway there must be an equally strong focus on transparency and openness.

Using clear signage and physical barriers to segregate all works whilst under construction, and monitoring construction areas at all times, making sure that fire exit routes are kept clear and hotel guests are safe is essential when working within a live hotel environment. In some cases, customers may need to be redirected through temporary entrances to gain access to rooms, and both signage and in-person communication are used to help this process run smoothly.
 
Consideration

Being considerate of hotel guests is key to a smooth operation and happy guests and hotel management. Novus restricts the times of noisy works during a project to between 9am and 6pm on weekdays, with an even shorter time frame over weekends.

Novus also holds daily briefing sessions to keep hotel management fully informed about the works and activities they can expect on site that day. These briefings ensure everyone involved in the running of the hotel knows what to expect, and they give hotel staff the chance to ensure guests who may wish to sleep in late are booked into rooms away from the works.

Other considerations that can make all the difference include keeping compound areas to a minimum to maximise car parking spaces for guests. In some cases, Novus is able to utilise other sites to place the compound and use a “just in time” delivery service to minimise disruption when car parking or servicing arrangements are tight for space.
 
Successful hotel projects should run smoothly from day one, and you can often tell when a project has been well planned and managed, because no one at the hotel will be talking about it – if staff and management are well briefed, and the workforce is considerate, there will be little need to discuss the works.
 

SEARCH
RECENT POSTS
painting at manchester grammar school

AS THE SCHOOLS CLOSE, OUR SUMMER REFURBISHMENTS BEGIN

Last week marked the end of a turbulent academic year severely disrupted by the coronavirus outbreak, but it’s business as usual for Novus as our school refurbishments commence. Instead of putting our feet up or heading to the beach (at a safe social distance of course), Novus will be beginning their annual schedule of refurbishment and renovation works, moving into schools, colleges, and universities up and down the country. Over the next 6 weeks, our teams will be refurbishing classrooms, repainting building exteriors, and replacing flooring (to name just a few services), ready to welcome students back in September. When do the schools close? There are small differences depending on the individual school and your location, but the summer break officially begins on 20th July or 22nd July. Our previous work with schools, colleges, and universities Novus have held a number of long-standing partnerships with academic institutions throughout the UK, for many years. Our work streams are varied and diverse, encompassing building refurbishment, property maintenance, construction, and painting & decorating services. 1. George Heriot’s School – Classroom Refurbishment Strong relationships and a positive local reputation with independent schools in the Edinburgh area led to Novus being called in to refurbish 2 classrooms at one of Scotland’s most successful and historic schools. Taking place over the course of the summer holidays, the refurbishments were extensive and involved the removal of fixtures, fittings, and flooring. Novus installed new storage units and created bespoke joinery to produce new shelving and hockey stick holders. The project was unique due to the careful logistical planning required owing to the classrooms being housed within a turret with a winding staircase. Read more about this project here. If your school classrooms are in need of refurbishment, contact us >> 2. Manchester Grammar School - Memorial Hall Redecoration To mark the 500th anniversary of the school, Novus were appointed to paint and decorate Manchester Grammar School’s Memorial Hall. Novus completed the intricate internal redecoration carefully, honouring a school tradition of leaving one decorative leaf on the 12-metre high ceiling unfinished, while painting the rest. The colour scheme selected for the Memorial Hall was supplied by Crown Paints and the Novus painters and decorators carried out the work with the utmost consideration and respect. The work was later recognised and commended by the Painting and Decorating Association, stating that: “The company should be proud of their workforce and the craftsmanship demonstrated.” Which of course, we are. Read more about this project via the Our Work page. Can we help with your painting and decorating this summer? >> 3. Ferncumbe Primary School - Construction of a new classroom Novus were selected to construct a 125m² single-storey extension at Ferncumbe Primary School in Hatton, Warwickshire, over a 17-week period. The new classroom was built with a traditional cut roof with exposed glulam beams, toilet facilities, and an additional group room. Our team had to also make alterations to existing mechanical and electrical services in order to accommodate the new build. Ferncumbe Primary school now benefits from an extra classroom and brand-new toilet facilities. Throughout the construction, the school pupils took an interest and the teachers were able to use it as a learning opportunity, with a focus week on buildings. Students participated in digging, learned how to use a spirit level and even how to lay bricks. We hope that some of the youngsters were inspired to take up a career in construction one day! Read more about this project here. Does your school need a new classroom or bathroom facilities? Contact us >> 4. Unite Student Residencies – almost 1000-bedroom refurbishments Over the course of a summer, Novus refurbished student accommodation on almost 1000 bedrooms across 3 cities, in extensive redecoration and flooring works. Alongside the bedrooms, shared and communal areas within Unite’s buildings across Portsmouth, Bournemouth, and Bristol. The refurbishments on the James Watson Halls in Portsmouth, Marketgate accommodation in Bristol, and Purbeck House in Bournemouth took place over the peak summer period to ensure students were not disrupted during exam season. With students due back to resume their studies between September and October, Novus faced extremely tight timescales to complete the project on time. The project was delivered on-time and in-full. Unite’s project manager said: “We hope to build on our relationship with Novus and look forward to working with the team in the future.” Read more about this project via the Our Work section of the Novus website. Are your student halls in need of refurbishments? Contact Novus today >> 5. Keele University Walter Moberly Building – Minor Demolition and Internal Building Refurbishments Working on the Walter Moberly building at Keele University in Staffordshire, Novus were asked remodel the existing structure and demolish part of the first floor. Our teams installed a new floor construction at a higher level, thereby increasing the floor-to-ceiling height on the ground floor. The team also provided full mechanical and electrical upgrades and a major refurbishment to the building, creating brand new teaching facilities. Additionally, new toilet facilities were installed. This was made possible by the modifications to the existing drainage system carried out by Novus. Whilst the works were carried out, the University and its academic buildings remained operational, with minimal disruption to the campus as a whole. Read more about this project >> We will be returning to Keele University this summer to undertake more refurbishment works, watch this space for updates. 6. Combined Refurbishments Working with IQ, last year Novus completed refurbished a total of 290 Ensuite Bedrooms, 186 Studios, 54 Shared Kitchens and all the associated communal areas across the five projects at educational institutions. All in a total period of 12 weeks, with each project averaging just 6 weeks. Add to these the refurbishments carried out for UPP and Lancaster University, the number of refurbishments become over 500 bedrooms and 100 shared kitchens. A busy summer ahead With the schools set to reopen on 1st September 2020, Novus have a busy summer ahead and several tight deadlines. But, we pride ourselves on getting the job done on-time and right first time. Further examples of our work in education can be found on the "Our Work" section of the Novus website. If you are interested in finding out more about how Novus can help your school, college, or university, please get in touch with us today >>

INFORMATION ABOUT HOW WE USE COOKIES

We use cookies to make our site work. A cookie is a small file that we put on your device. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and allows us to improve our site.
OUR COOKIES
Necessary Cookies
Necessary cookies enable core functionality such as security, network management and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.
Analytical Cookies
Analytical Cookies help us to improve our website by collecting and reporting information about how visitors use our site. This helps us to improve the way our website works, for example by ensuring that users are easily finding what they are looking.
Read more about the individual cookies we use, their duration and how to recognise them in our Cookie Policy.