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28th Jul 2014
Building strong relationships through customer care
At Novus, we interact with people from all demographics during the course of our work; whether they are residents at a social housing scheme or pupils and teachers in a school. To ensure our work is carried out around our customers with minimal disruption and in a friendly manner, our customer care team holds consultations, training sessions and events on a regular basis. Here, customer care manager Terrie Brett writes about the team and what its role involves.

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